Website Support & Maintenance Plans
Why Would I Need This?
Managing and maintaining a website can consume a lot of time and over the many years of working with a lot of brands of all sizes, we’ve found that a lot of businesses do not keep on top of everything they should if they want their website to always be online for their customers, up to date and secure.
This is where we come in. Our team consists of specialists in various areas and we’re all sat at a screen working during business hours – you however might not be and might be concentrating on other areas of your business. A support plan with us gives you a priority lead time over other jobs in our queue and we can pick up and action always within 1 business day.
We find a lot of business owners would prefer to leave the ongoing maintenance of their website to us where we can quickly attend to anything that arises and we’re then always at hand for anything that you need our professional expertise or support for during that month.
Why Would You Work With Us?
We’ve worked with over 500 brands globally on websites of all variety, niches, nature and sizes. As such, we’ve become very familiar with a lot of platforms, software and technology on the market (past and present).
So whether you have a website running on WordPress, an ecommerce website running on Magento, a website built on the Laravel framework or a completely bespoke from the ground up website or app, we’d be able to provide a support service to you. Even in the event that we are unfamiliar with something, we can usually get to grips with it pretty quickly.
We are very responsive and can respond to any priority queue request within 24 hours (although usually, it is very quick and normally within an hour or two). We are easily reachable via multiple means, have a range of specialist experts in our team but most of all, we’re pretty flexible. It is important to us, than we work around what works best for you and your business.
Examples Of What You Can Use Us For
Common Support Plans & Pricing
We will soon be listing our most popular plans here. In the meantime, please feel free to contact us below to enquire.
Want to discuss a Support project with us?
Ongoing support or maintenance of a website can literally consist of anything that a business might require help with on an ongoing basis.
We find that a lot of businesses tend to neglect their website in terms of maintenance, whether in the form of keeping plugins up to date or security patches installed. Many have no form of security monitoring in place and the suchlike.
Often, the reason is because they do not understand anything technical regarding their website or do not have the time to handle this as they are busy with the day to day operation of their business. And this is where we come in.
Every website needs some regular actions on it:
Technologies are evolving and so do websites. A regular update and check-up is necessary to keep a website healthy.
Maintenance and ongoing support is a kind of insurance, a guarantee of a decent and healthy performance of your website but also guarantee for sustainability.
Every website needs to be maintained. A website must be maintained, checked, updated in order to always function optimally and securely, and don’t become vulnerable to malicious attacks which is probably particularly important for ecommerce websites.
We’ve put together a selection of commonly asked questions relating to buying support and maintenance services and our provision of the service.
Please note: Our support and maintenance learning centre and FAQs on support and maintenance is frequently updated. Page last updated on 25th September 2020.