We provide a flexible variety of website support and maintenance plans on a monthly retainer to businesses of all shapes and sizes.

Support & Maintenance

Website Support & Maintenance Plans

Why Would I Need This?

Managing and maintaining a website can consume a lot of time and over the many years of working with a lot of brands of all sizes, we’ve found that a lot of businesses do not keep on top of everything they should if they want their website to always be online for their customers, up to date and secure.

This is where we come in. Our team consists of specialists in various areas and we’re all sat at a screen working during business hours – you however might not be and might be concentrating on other areas of your business. A support plan with us gives you a priority lead time over other jobs in our queue and we can pick up and action always within 1 business day.

We find a lot of business owners would prefer to leave the ongoing maintenance of their website to us where we can quickly attend to anything that arises and we’re then always at hand for anything that you need our professional expertise or support for during that month.

Why Would You Work With Us?

We’ve worked with over 500 brands globally on websites of all variety, niches, nature and sizes. As such, we’ve become very familiar with a lot of platforms, software and technology on the market (past and present).

So whether you have a website running on WordPress, an ecommerce website running on Magento, a website built on the Laravel framework or a completely bespoke from the ground up website or app, we’d be able to provide a support service to you. Even in the event that we are unfamiliar with something, we can usually get to grips with it pretty quickly.

We are very responsive and can respond to any priority queue request within 24 hours (although usually, it is very quick and normally within an hour or two). We are easily reachable via multiple means, have a range of specialist experts in our team but most of all, we’re pretty flexible. It is important to us, than we work around what works best for you and your business.

Our retention rate for support and maintenance plans for active clients has consistently remained above 98.5%…
As of 1st September 2020

I have worked with Geoff for 8 years and he has been pinnacle in achieving the goal objective……..getting the company to no1 for the keywords set for organic listings in a very competitive market. I can’t recommend his services highly enough. On a personal level I have found Geoff to be accommodating, helpful and easy to work with. Anyone who employs his service in my mind will not be disappointed.

Kerry Murphy-Kaytan

Online Marketing & Ecommerce Manager at Vufold

Examples Of What You Can Use Us For

24/7 Uptime Monitoring

We can set uptime monitoring for your website so that we/you can be notified if it ever goes down.

Performance Tuning

We can carry out any performance analysis and implement tuning to ensure your website performs better for your visitors.

Design Tweaks

We can carry out any frontend design tweaks to your website. Usually only minor ones under the a support plan.

Development Tweaks

We can carry out any development tweaks on your website. Minor functionality changes and the suchlike can usually be covered.

Content Tweaks

We can make any tweaks to your page content (such as text copy and imagery) which you may need to keep on top of just to ensure your pages are kept up to date.

Content Management

We can take ownership of your content and actively manage it ensuring it is kept up to date or your company blog is regularly updated.

Content Optimisation

We can analyse the performance of your content and look at ways that it could work better for your website and consider split tests to track and measure too.

Support & Advice

If you have a query at all regarding your website or business’ online presence then you can get in touch with us and we’ll give you our time as part of your support programme.

Security Patching

We can perform the necessary and regular security updates/patches as and when they are released should your website require them.

Security Scanning

We can set up periodic security scanning for your website to check it for infections or malware. Dependant on your hosting set up however.

Email Support

You can email us for any queries or advice relating to your online business presence.

Mon – Fri (9AM – 5PM)

Phone Support

You can call us for any queries or advice relating to your online business presence.

Mon – Fri (9AM – 5PM)

Common Support Plans & Pricing

Coming Soon

We will soon be listing our most popular plans here. In the meantime, please feel free to contact us below to enquire.

Want to discuss a Support project with us?

Ongoing support or maintenance of a website can literally consist of anything that a business might require help with on an ongoing basis.

We find that a lot of businesses tend to neglect their website in terms of maintenance, whether in the form of keeping plugins up to date or security patches installed. Many have no form of security monitoring in place and the suchlike.

Often, the reason is because they do not understand anything technical regarding their website or do not have the time to handle this as they are busy with the day to day operation of their business. And this is where we come in.

Every website needs some regular actions on it:
Regular updates
Data backups

Technologies are evolving and so do websites. A regular update and check-up is necessary to keep a website healthy.

Maintenance and ongoing support is a kind of insurance, a guarantee of a decent and healthy performance of your website but also guarantee for sustainability.

Every website needs to be maintained. A website must be maintained, checked, updated in order to always function optimally and securely, and don’t become vulnerable to malicious attacks which is probably particularly important for ecommerce websites.

FAQ

We’ve put together a selection of commonly asked questions relating to buying support and maintenance services and our provision of the service.

How much does website maintenance cost?

The fees for this will vary somewhat, largely determined by how large your website is and how much management it requires from month to month. This kind of service can be flexible and scaled accordingly as well as a business may require all sorts of different ongoing assistance.

How often should a website be updated ?

Any website should be updated or patched as soon as feasibly possible after the update/patch is released. Similarly with server modules or versions of PHP for example, as soon as something becomes unmaintained, an update to the next stable release should be performed.

Please note: Our support and maintenance learning centre and FAQs on support and maintenance is frequently updated. Page last updated on 25th September 2020.